The questions we get most.

Yes — every new client gets one. It's the single biggest predictor of a smooth first stay. Book one any day of the week — weekdays, evenings, or weekends.

Holidays: 6–8 weeks ahead. Summer travel (June–August): 2–4 weeks. Normal weeks: a few days is usually fine. Earlier is always safer.

A 25% deposit holds stays of 7+ nights and any holiday week. It's applied to your final bill. Shorter non-holiday stays don't require a deposit.

Call or use the contact form. We confirm dates, send a short intake form, and you're set. No app, no portal, no account creation.

Yes. No crates required. Dogs have run of the main floor and the fenced yard, and they sleep where they're most comfortable — usually a couch or the floor near our bedroom.

No. Pills, eye drops, ear drops, and injections (including insulin) are all included at no extra charge.

No problem — bring the food you already feed, with portions, and we follow your routine exactly. Raw, prescription, homemade — we've handled all of it.

Yes, across Metro Denver — flat $25 each way within 25 miles. Free in our immediate Aurora neighborhood (~3 miles).

Most stays include 1–3 other dogs at a time, carefully matched. If your dog prefers solo, we accommodate — and you're never charged extra for it.

Yes, at standard rates (no surge). Holiday weeks fill up fastest — book 6–8 weeks out.

Dogs under 100 lbs of most breeds. Fit matters more than size — we walk through it on the consultation.

Yes, once they've started vaccinations (typically 12+ weeks). We do extra check-ins, more frequent yard breaks, and we keep a careful eye on socialization with our resident adult dogs.

Often, yes — depending on the specific trigger. We've worked with leash-reactive, sound-sensitive, and rescue dogs with separation anxiety. The consultation tells us if we're a fit.

We have a private sleeping area and can keep your dog separated from our resident dogs. We'll be honest if that's not realistic for the length of stay you need.

Yes — current rabies, DHPP, and bordetella. Bring the records to the consultation. We accept titer test results in some cases.

We have established relationships with three Aurora vets and a 24-hour ER clinic. You're called immediately, and we don't move forward without your input unless life is at stake.

At least one photo and a short text per day, plus an arrival note on drop-off day. Anxious flyers or first-timers get two updates daily — just ask.

Of course — text or call any time. We'll always get back to you the same day, usually within an hour.

Drop-ins are usually fine — just call ahead. Some dogs settle better without the visit; we'll be honest about what we see.

Morning walk or yard, breakfast + meds, midday rest, afternoon yard or walk, dinner + meds, evening calm-down, last potty break before bed. See the schedule on the Our Home page.

Tell us and stop worrying. We have a 2-hour late-pickup grace at no charge, and we'll figure out the rest. Your dog isn't going anywhere stressful.

Cash, check, Zelle, or Venmo at pickup. We don't store cards.

Yes — automatic 10% off stays of 7+ nights, 15% off stays of 14+ nights, and a multi-dog discount. Plus a free night for every successful referral.

Cancel a non-holiday stay any time without penalty. Holiday deposits are refundable up to 14 days out.

We use a one-page intake/release form on first stay. No long-term commitments, no membership fees.